Account & Data Deletion Request
Gymcierge
Gymcierge respects your right to control your data. If you no longer wish to use the Gymcierge app, you can request the deletion of your account and associated personal data at any time.
This page applies to the Gymcierge mobile app and web platform, as listed on the Google Play Store and Apple App Store, developed by AEROSNAP Ltd.
How to Request Account Deletion
To request deletion of your Gymcierge account, please follow the steps below:
- Send an email to:
contact@gymcierge.com - Use the subject line:
Account Deletion Request – Gymcierge - In the email body, please include:
- The email address associated with your Gymcierge account
- Your full name (as used in the app)
- Whether you are a Coach or Client
- (Optional) Your reason for deletion (this helps us improve, but is not required)
Once received, we will verify your request and begin the deletion process.
What Data Will Be Deleted
Upon successful verification, Gymcierge will permanently delete the following data associated with your account:
- Account profile information (name, email address)
- Login credentials
- Client–coach relationships
- Training programmes and workouts
- Exercise history and scheduling data
- Client check-ins (including measurements and uploaded photos, where applicable)
- In-app messages and communications
- Any custom content you have created within the platform
⚠️ This deletion is irreversible.
Data That May Be Retained
In some cases, Gymcierge may retain limited data for legal, regulatory, or operational reasons:
Billing and payment records (if applicable)
Retained for up to 7 years, in line with UK financial and tax regulations.
Security and fraud-prevention logs
Retained for up to 90 days after account deletion.
All retained data is securely stored, access-restricted, and never used for marketing purposes.
Retention Timeframe
- Account deletion requests are typically processed within 14 days.
- You will receive confirmation once your account and eligible data have been fully deleted.
- Retained data (as outlined above) is automatically removed once the required retention period expires.
Important Notes
- You do not need to uninstall the app before requesting deletion.
- If you have an active subscription, please ensure it is cancelled via your account before requesting deletion to avoid future charges.
- If multiple accounts exist under the same email address, please specify which account you wish to delete.
Contact
If you have questions about this process or your data rights, please contact:
Last updated: January 2026